HRO & Resilience
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Endsley: Situation Awareness, and What Accident Reports Made of It
Mica Endsley built a tool for system design and measurement. Accident investigation turned it into a finding: “loss of situation awareness”, cause, full stop. A…
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Planning the Return or Building Adaptation? Why BCM Is No Proof of Resilience
When the pandemic came, few organisations had a pandemic plan. Where one existed, it described the wrong pandemic. Organisations with plans and organisations without came…
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Weick & Sutcliffe: Managing the Unexpected, and Why Reliability Is an Activity
Weick and Sutcliffe’s five HRO principles are often read as a maturity checklist. The book argues against exactly that reading: reliability is not a state…
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Resilience Is Not What Most People Mean by It
What organisations call “resilience” is usually robustness, and in complex systems often its opposite. An essay on a consequential confusion.
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The characteristics of High Reliability Organizations
How can organisations cope with ever-increasing complexity? Insights from High Reliability Organizations and the five principles that make high-risk operations reliable: preoccupation with failure, reluctance…