All articles
Every article from the magazine, newest first.
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Resilience Is Not What Most People Mean by It
What organisations call “resilience” is usually robustness, and in complex systems often its opposite. An essay on a consequential confusion.
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The New View of Human Error
A short introduction to Old View versus New View. Why “human error” is rarely the cause but rather a property of complex systems, and what…
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Reaching optimal Human Performance through effective System Design
How do you design automation in complex socio-technical systems so it supports human performance rather than hinders it? Three steps: understanding tasks, assessing stability, designing…
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The characteristics of High Reliability Organizations
How can organisations cope with ever-increasing complexity? Insights from High Reliability Organizations and the five principles that make high-risk operations reliable: preoccupation with failure, reluctance…
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How good reporting makes your organisation safer
How a reporting system makes organisations safer: not through the tool itself, but through a positive reporting culture. On trust, anonymity, feedback to reporters, and…