In this article, I will focus on the the Old View and the the New View of human error. This is a first, short introduction, which lays the ground for further articles on this interesting topic. The term ‘New View’ is already 20 years old and basically not that new anymore. However, in many minds and subsequently in numerous organizations, the New View has not yet become established. Errors occur in every company. Fortunately, these mistakes usually have no consequences and often they are not even noticed. But unfortunately, sometimes there is financial impact or even personal injury. But why are these errors happening? Are these avoidable mistakes by individuals…
Automation in complex socio-technical systems in order to achieve optimal human performance is an important aspect for many companies in the further development of their systems. It is about increasing system safety, as well as system capacity and the optimal use of resources to meet future requirements. But automation in complex socio-technical systems is a major challenge, and there are numerous aspects to consider. This article provides an overview of how to overcome these challenges.
Today, companies are faced with ever increasing complexity. On the one hand, companies themselves are complex, socio-technical systems, and on the other hand, they are embedded in a complex environment with numerous known and unknown factors. How can an organization successfully keep up with these constantly increasing demands? Findings from High Reliability Organizations (HRO) can help to successfully master this challenge.
A reporting system combined with a positive reporting culture enables a company to learn from incidents and reduces the likelihood of further incidents or even accidents. But the way towards a good reporting culture is challenging and has many stumbling blocks. It is about addressing fears and creating trust. In this way, the organization can become safer and more productive in the long term with the positive effects of its reporting system and reporting culture.